Hotels & Hospitality

Every reservation call answered.
Your front desk never sleeps.

Guests call at midnight to book a room for tomorrow. Business travellers call at 6am from the airport. Maraba answers every call with the warmth and accuracy your hotel brand demands — in any of Nigeria's four major languages.

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35%
of hotel reservation calls placed after 9pm
₦25K+
avg revenue per missed room booking
24/7
Maraba available — including public holidays
<2s
first response to every inbound call

Why Nigerian hotels lose bookings on the phone

A guest calling to book a room expects an answer immediately. If they reach voicemail or a ringing front desk, they open Booking.com. You lose the booking and the direct commission.

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After-hours reservation calls lost
Business travellers book late at night and early in the morning. When your front desk is understaffed at 11pm, that call goes to voicemail. The guest books online instead — at OTA commission rates.
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Front desk overwhelmed during check-in rush
From 2–5pm, your front desk is processing check-ins, managing walk-ins, and handling in-house guest requests. The phone rings unanswered while staff are at capacity with guests standing in front of them.
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Repetitive enquiries consuming staff time
"What time is check-in?" "Do you have a pool?" "Is breakfast included?" "What's your cancellation policy?" Your staff answer these dozens of times per day instead of focusing on in-house guest service.
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Nigerian domestic guests deserve local language service
A Hausa-speaking business traveller from Kano visiting Lagos deserves to ask about your hotel in Hausa. English-only phone lines signal that your hospitality has limits — before the guest even arrives.

Maraba as your 24/7 front desk phone agent

Sample call — late-night room booking

Guest: Good evening. I need a room for tomorrow night — just one night. Do you have availability?

Maraba: Good evening! Yes, we have rooms available for tomorrow night. We have standard rooms from ₦35,000 and deluxe rooms from ₦55,000, both including breakfast. Do you have a preference?

Guest: A deluxe room please. I'll check out Thursday morning.

Maraba: Perfect. One deluxe room, Wednesday to Thursday. May I have your name and a phone number so our reservations team can confirm and send you the payment details in the morning?

Guest: Uche Nnamdi. 0805 678 9012.

Maraba: Thank you, Uche. I've logged your reservation request. The team will reach you by 9am tomorrow to confirm. Check-in is from 2pm.

Features built for hotel operations

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Room type and rate knowledge base
Enter all room categories, rack rates, inclusions (breakfast, parking, WiFi), and policies. Maraba gives consistent, accurate information across every call — no front desk inconsistency.
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4 Nigerian languages
Hausa, Yoruba, Igbo, and English. Domestic business travellers and leisure guests from every part of Nigeria are served warmly in their preferred language.
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Reservations WhatsApp alerts
Every reservation request delivered to your reservations manager within 60 seconds — complete with guest name, date, room preference, and contact number. No missed leads.
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Custom greeting and brand voice
Configure Maraba's greeting to match your hotel's positioning — whether you're a boutique guesthouse in Ikoyi or a business hotel in Abuja's city centre.
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In-house emergency escalation
If an in-house guest calls with an emergency, Maraba escalates immediately to your configured duty manager line. Medical, security, and maintenance emergencies handled without delay.
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Booking enquiry analytics
See your peak enquiry times, most-asked questions, and booking conversion patterns. Use this data to staff your front desk more effectively and refine your pricing strategy.

"We were losing direct bookings to OTAs simply because no one answered the phone after 10pm. Maraba captures those late-night enquiries and converts them to direct reservations. The commission saving alone covers the cost many times over."

Reservations Manager, 4-star Lagos hotel, Victoria Island

Stop sending guests to Booking.com.

Maraba captures every direct booking enquiry — at midnight, on public holidays, during check-in rush. Apply for beta access.

Pro plan at ₦65,000/month — 1,000 calls, all languages, full analytics

Request beta →    Talk to sales for multi-property